Question 1

How can I make sure that my order is smooth and successful

Accepted Answer

Shopthelowcountry.com Company is all about custom design and sustainable clothing & accessories. Take the time to read through each item you like. Check for what color you want and size table, if needed, before ordering. Email us with any questions you may have.

Question 2

Do you also offer embroidery?

Accepted Answer

Yes, several of our Products are labeled as embroidered. Reviews are helpful to our business supporting sea turtles. Let us know about the double-stitched quality of our embroidery and if you’d like to see more.

Question 3

Are any Products available for quantity orders?

Accepted Answer

Yes, you can Personalize an Oyster Shucker Tee for bride, groom, corporate and/or family events. Contact us to place the order for 20 or more T-Shirts.

Question 4

What credit cards do you accept?

Accepted Answer

Shopthelowcountry.com accepts Amazon Pay, American Express, Apple Pay, Diners Club, Discover, Visa

Question 5

What other forms of Payment are accepted?

Accepted Answer

Meta Pay, Google Pay, PayPal, Shopify Pay, Afterpay, Venmo

Question 6

Are online Gift Cards accepted?

Accepted Answer

Yes

Question 7

Is Personalization available?

Accepted Answer

Yes, for our Oyster Shucker T-Shirt when you place an order for 20 or more shirts with event, family or company name and/or date.

Question 8

How do I know what size to order?

Accepted Answer

Check the Product you select for the Sizing table

Question 9

Where are your Products made?

Accepted Answer

We focus on sustainability and source our clothing from the US and fair trade manufacturing locations in Europe, Central America and South America. Designs are created in Charleston, SC, and printed in North Carolina.

Question 10

What is your Return/Exchange Policy?

Accepted Answer

Customers are important to us and we offer a return/exchange within 30 days of your purchase. Return in original packaging and in like new condition, and ensure you include the correct color and size. See Return/Exchange policy for further details.

Question 11

What happens when an item I ordered becomes unavailable?

Accepted Answer

Although shopthelowcountry.com is transparent in showing each item’s ‘Estimated delivery” date, Products can become out of stock. We will email you if this happens.Changes will be reflected on your order total and shipping confirmation.

Question 12

Where do you Ship?

Accepted Answer

We currently ship throughout the US and Canada and plan to ship to Europe in 2023.

Question 13

What is your clothing care instructions?

Accepted Answer

For longer lifespan and best care, we suggest washing inside out with mild detergent, in cool temperature and use no bleach and no ironing of the design.

Question 14

How involved with Sea Turtles are you?

Accepted Answer

I've been active with Charleston’s Sea Turtle Island Turtle Patrol Team since 2015. During turtle season, May through mid-September, I walk a 2 mile turtle route to look for turtle tracks and protect turtle nests.