We offer exchanges and do not issue refunds. To begin, select Product Return. Once we have this information, you will receive a prepaid shipping label. All items sent back to us without using our Return Portal are not accepted. Please check your order and contact us immediately if you receive the wrong item so that we can make it right.
Cannot find your Order Number? Then please email us at info@firstname.lastname@example.org with your full name, mailing address and email address. We are here to help.
Shipping orders are processed within 3 days. We make every effor for the product to be delivered in the timeframe stated at purchase. Current shipping time, however, is averaging 2 weeks due to global supply chain issues. Look for the estimated delivery date when you first choose the product. After your order is placed you will receive a Tracking Number and notification when it has shipped.
Local Delivery orders are made within Charleston, SC
Curbside Order pickup is at our Charleston, SC Warehouse location. To be eligible, Customers must phone shopthelowcountry.com at 843-564-2078 to place your Order and arrange for date of product pick-up.